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COVID-19 - Latest Announcement (15/04/20)

 

We are here to support you

With the outbreak of Coronavirus (COVID-19) affecting us all, we are experiencing extremely high demand for products and a huge volume of traffic, emails and phone calls; and are working around the clock to best serve you. We are committed to supporting you during this time of uncertainty.


We are open

 

We endeavour to remain open to serve you for as long as the Government will allow. Our store is fully operational, but we are currently suspending 'on the spot' repairs for PC's/laptops, and all repairs must be booked in for diagnosis/pickup at a later indicated date.
 

Changes to keep you safe


We have made some store changes in the best interest of our staff, and our customers' health and well-being. Your safety and our collective role in preventing the transmission of this virus is very important.

Our staff are frequently sanitising high traffic areas in our stores. We ask that you sanitise your hands prior to entering our store

If you are feeling unwell – please do not visit our store – please call and we will arrange delivery or pick up service from your car.

We are limiting contact where possible, and ask our customers and staff to keep a distance of 1.5m at all times in-store as per the Social Distancing Guidelines set in place by the Government
 

Orders: Delays, Shortages and Cancellations


Due to the unprecedented number of orders placed, there may be delays in processing orders. We are working rapidly to source stock for high demand items, including monitors, docks, webcams and other home office equipment.
Regrettably, international supply chain shortages and panic buying has meant that there are orders that we will not be able to supply and will be forced to cancel and refund. It is an issue that is being faced by businesses large and small, and we do apologise for this inconvenience.


Prices are increasing


If stock becomes available, prices may change without notice, you will be able to receive a full refund of any deposit should this occur. We do ask for your patience and understanding during this time.
 

Change of Mind Returns suspended


Due to supply shortages, and the current state of trade in the industry and health concerns, we are suspending ‘Change of Mind’ returns on orders until further notice.